Pre-purchase clarification kaafi clear tha, invoice process thoda confusing
Jab main initially software aur training lene ki soch raha tha, mujhe laga tha ki pehle saari details milegi pricing aur features ke baare mein, phir main decision lunga, jo ki bilkul waise hi tha jaise expect karta tha. Sales team ne jo flow diya tha woh kaafi systematic tha, sign-up process simple tha aur invoicing documents bhi timely diye gaye. Lekin uske baad jo updates aaye unke baare mein clarity thodi kam thi, aur payment ke kuch chhote-mote issues bhi samne aaye. Support ne achhi madad ki magar mujhe laga ki pre-purchase mein thodi aur detailed explanation honi chahiye thi ki billing cycle kaise chalega. Overall, steps ka order sahi tha lekin billing aur payment ke waqt jo confusion hua, woh thoda avoid kiya ja sakta tha agar pre-purchase mein process ka deep walkthrough diya hota. Phir bhi, basic planning achhi lagi mujhe.