Pre-purchase assistance took longer than expected
From the very beginning of my interest in the software, I noticed that getting answers to my initial questions wasn’t as quick as I had hoped. When I reached out to sales for some clarifications about what the product included and how the invoicing worked, it took multiple calls over several days to get clear, consistent information. The website and documentation were somewhat vague on billing and payment steps, so I had to rely heavily on sales calls. I eventually signed up, but the time taken to confirm the purchase and receive invoicing details stretched longer than anticipated. I appreciate that once I had the software, the onboarding process and training materials were fairly comprehensive. However, I know that next time I’ll probably need to ask for help again at the start because I wasn’t able to get full clarity beforehand. If you don’t mind spending extra time on the sales process and follow-ups, then perhaps this won’t be an issue, but for me, it was definitely a longer wait than I would have preferred.