Practical verdict: did not quite handle glitches well
I found the sales and pre-purchase process lacking when things went wrong. Initially, I was interested due to their software features and training options, but when some issues started occurring with the dialer and calling tools, the response was slow and under-informing. The onboarding flow was not adequately structured to manage errors, which caused some operational delays. The database feature worked but only intermittently, and automatic updates seemed to introduce bugs rather than fix them. Billing and payment setup was straightforward but added little reassurance when problems happened. Telephonic support was available but often unhelpful or not confident in solving issues promptly. The sign-up and invoicing were done properly, but the lack of follow-through disappointed me. Overall, I cannot say it handled the difficulties well enough to recommend with confidence. It did the job in some parts but faltered where it mattered most to me.