Positive start, but could use smoother pre-purchase guidance
My experience engaging with the sales and pre-purchase support was generally positive. The sign-up process was straightforward and the invoicing was clear, which I appreciated. However, I did find that some of the initial explanations lacked sufficient detail, requiring me to seek additional clarification before making decisions. While the onboarding flow did help familiarize me with the software and tools, a more comprehensive overview during the initial contact would have been beneficial. The team was courteous and professional, but I feel that in future interactions, having faster responses might prevent some of the minor confusions I encountered. I do anticipate returning for their services when I next require such software and training solutions, provided the experience can be made even more streamlined. Overall, I would recommend them for the solid foundation they offer, but would suggest enhancing the pre-purchase guidance to better support customers who are new to their workflow.