positive start but confusing labels in sales phase
At first, signing up seemed straightforward with clear steps and an easy-to-understand pricing overview. The initial invoices arrived promptly, and the payment process was smooth with clear confirmation emails. However, some of the labels and wording used during sales and pre-purchase documentation were confusing. Phrases like "Priority assistance" And "Automatic updates" Felt a bit vague to me, and it took a few calls with support before I fully understood what ongoing updates would mean for my workflow. On the positive side, their telephonic support was helpful in clarifying these doubts, and the database feature integrated well once set up. So while the early onboarding and billing worked well, the terminology could be clearer to avoid unnecessary questions. Balancing the good of smooth invoicing and helpful support against the bad of unclear sales wording makes this a fairly mixed experience overall.