Positive feeling, though one step felt off
Generally, my onboarding experience was good and the steps made sense overall. I appreciated how the process began by introducing the software’s core features before diving into more complex tools like the dialer and database integrations. However, there was one moment when I had to configure the calling tools before fully understanding the database part, which caused some confusion for me. That moment stood out because I felt the sequence could have been more intuitive, delaying my ability to use the software confidently. Apart from this hiccup, the automatic updates did their job well, and the support team was responsive whenever I needed help. The invoicing and payments process was smooth and clear, so that side of things didn’t add any stress. On the whole, I’m quite happy with the training and onboarding, even if one step could have been reordered for better flow.