Positive experience but slightly tedious at start
My initial experience with WFHI’s sales and pre-purchase process was generally positive, although I must express some frustration regarding the repetitive steps involved. During the onboarding process, I noticed that certain information requests were asked multiple times across different forms, which consumed more time than I anticipated. Additionally, I encountered waiting periods between replies when seeking clarification on product features, which, while understandable, disrupted the flow a bit. Despite this, the staff conducting the sales process were professional and courteous throughout, which I appreciated, and the overall guidance was helpful in making a well-informed decision. The software demonstrations were thorough but could benefit from streamlining to avoid redundancies. In summary, while the experience was good and led to a confident purchase, the initial stages could be refined to save time and reduce repetitive interactions with the sales team.