Poorly labelled support system — disappointing overall
While the software promises a user-friendly interface and clear support communication, I found the wording within the support section quite confusing. For example, certain labels used in the dashboard did not match the terminology used in training, which made navigation unclear. I expected consistent language throughout, especially during onboarding when everything is meant to be explained clearly. On the positive side, I did find that telephonic support eventually responded, which was a relief after some initial frustration. However, the unclear labels meant I wasted some time trying to figure out what each option meant before reaching out. It felt like poor planning in the user interface and communication strategy. So although the functional side of support worked to an extent, the communication and wording failures balanced it out negatively. In summary, the support design needs improvement because currently it impedes user confidence in the system.