Poora onboarding process kaafi confusing tha
Pehle main itna clear kar doon ki jo onboarding aur training ka process tha, mujhe lagta hai wo bilkul sensible order mein nahi tha. Training ke dauraan steps aise sequence mein nahi diye gaye jisse main easily samajh paata ki kaunsa step pehle karna chahiye. Pehle Dialer tools ko samajhne ki koshish ki, lekin woh basic setup ke pehle tha jo naturally thoda frustrating bana. Jab database features ki baat aayi, tab mujhe laga ki mujhe pehle thoda software ka general overview milna chahiye tha, par wo baad mein mila. Automatic update ke changes ki bhi training sahi time pe nahi hui, is wajah se mujhe baar-baar software ke naye versions ke saath confuse hona pada. Onboarding journey mein koi ek clear flow nahi tha jisse main step by step confidently aage badh sakoon. Support ko call kiya toh lagta tha jaise wo bhi pata nahi kya suggest kar rahe hain kyunki mujhe baar baar wohi baatein repeat karni padi. Sign-up aur invoicing process mein clarity thi, lekin uske baad ka onboarding experience itna clear nahi tha. Overall, mujhe pura process aisa laga jo properly organized nahi hai. Main expect karta tha ki training aur onboarding ka sequence aise ho jisse naya user easily sab steps samajh jaye aur smoothly apna workflow start kar sake, lekin mera experience bilkul uske opposite tha jiski wajah se main kaafi frustrated ho gaya tha aur lagta hai mujhe is software ko use karne mein bahut dikkat hogi.