Poora onboarding process bas disappointing tha
Main aap logon se directly kehna chahti hoon ki jo training aur onboarding ka promise diya tha, woh mere expectations par bilkul fit nahi baitha. Jab maine sign-up kiya, toh mujhe laga ki training materials zyada detailed honge aur implementation steps clear honge, lekin jo pehli sessions mili woh bahut basic thi aur adhuri lagin. Aap ne jo pre-purchase information mein dikhaya tha, uske hisaab se poori journey smooth aur easy samajh ki thi, par real mein har ek step samajhne mein confusion hua. Training videos jo the, unka pace ya content mere liye inadequate tha, jiske wajah se mujhe software ke kai features samajhne mein mushkil hui. Onboarding flow aisi chize miss karti hai jo nayi users ko properly guide kar sake, jese ki database integration aur dialer tools ko sahi se set karna. Mujhe lagta hai aapko is aspect mein aur improvement karna chahiye, varna naye logon ke liye ye frustrating experience hi rahega. Call support se baat karne ki koshish ki, par unka jawab bhi satisfying nahi tha, jisne mera confidence aur kam kar diya. Overall, mujhe yeh pura experience ek disappointment laga, aur mujhe lagta hai ki agar aap log thoda zyada focus karte onboarding pe toh ye experience better hota. Main ummid karti hoon ki aap mere jaise users ke liye future mein standard improve karenge.