Poor Support Response - You Need to Do Better
You need to improve your support and communication drastically. I found the telephonic assistance to be slower than expected and my queries were often left hanging for a long time without proper follow-up. It felt like I was chasing your staff rather than them proactively helping me. When I faced problems with accessing the software, the responses were generic and did not solve the issue effectively. Despite repeated calls, I couldn’t get instant help which was very frustrating, especially since I had invested time in training and onboarding already. The support team didn’t seem prepared to handle my concerns efficiently, leaving me stranded. It’s important for you to understand that prompt and clear communication is critical in making the whole experience worthwhile. Until these issues are fixed, I won’t be recommending your services to others. Your current support infrastructure doesn’t meet the basic expectations one has when paying for such software solutions.