1 out of 51 of 5Verified customerSupport and communication
Poor support response caused major frustration
The most disappointing aspect was the support responsiveness, which was nearly nonexistent. When I needed help with the dialer setup and database integration, calls and messages mostly went ignored or had very delayed replies. It felt like there was no real telephonic assistance available when I was stuck. This made going through the training and onboarding very difficult since I couldn’t get basic questions answered promptly. The automatic updates didn’t compensate for the lack of real-time support and often ended up causing confusion instead of solving issues. Overall, the experience was frustrating because help wasn’t there when it really mattered and progress was held back by this single, crucial deficiency.