Poor sequence caused delays, though one step was fine
From my experience, the worst part was how the steps laid out for resolving issues seemed out of order, which caused unnecessary delays and confusion. I often had to backtrack or wait for unexpected periods before moving forward, and this really impacted my workflow negatively. That said, the telephonic support itself was quite courteous and willing to help, so I do acknowledge that aspect was handled decently. It just felt like the overall process flow wasn’t logically structured, making it harder to reach solutions quickly. I wish they had a clearer order for troubleshooting because, otherwise, the support team's attitude was one of the few positive things in that whole experience. These inefficiencies made my time frustrating despite polite assistance.