Poor responsiveness overshadows software use
My experience with software access and support has been quite frustrating. Although the software itself had potential and some useful features, the responsiveness of customer support was disappointing. I reached out multiple times to resolve certain access issues and clarify aspects of the dialer and database functionalities. Unfortunately, the replies were slow and often lacked helpful solutions. The automatic updates sometimes caused disruptions that I mentioned to support, but fixes took too long to implement. I also found the sign-up and payment process straightforward, but all the delays and lack of prompt assistance overshadowed these positives. Overall, the verdict is that while parts of the software functioned well, the poor responsiveness really held back the user experience, making it hard to fully rely on the product without better support.