Poor responsiveness affected my decision
Initially, I was hopeful about the services because their software seemed promising. However, the communication and sales responsiveness were disappointing. It took several attempts to get basic questions answered, and often the replies were delayed or incomplete. The sign-up and invoicing processes were straightforward and transparent, which I appreciated. But the wait to receive clarification on certain subscription details made the pre-purchase phase frustrating. I had some hopes from the training outlines they shared, yet getting any live help during onboarding was difficult due to unresponsive channels. The software itself seemed fine when I tried it, but the lack of timely sales support put a damper on my overall impression. Telephonic support was promised as quick, but initial contact also suffered delays. I wish the communication had been better because that was the weakest link; otherwise, the product functionality seemed okay for my requirements.