Poor response, pura process frustrating tha
Main jab reach kar raha tha WFHI ke sales team ko, toh mujhe laga ki koi jaldi se help karega lekin badi der lag gayi. Kuch baar toh main phone utha ke lagatar wait karta raha, koi nahi milta. Emails bheje par ya toh late reply ata ya incomplete hota jis wajah se mujhe baar baar same baat explain karni padti. Mera kaam tha ki software aur training ke bare mein poora pata karoon, par jitni baar bhi contact kiya, har baar lagta tha woh log prepared nahi hain ya phir customer support professional nahi hai. Kabhi kabhi lagta tha ki samajh mein hi nahi aata agar main naye user hoon toh. Sign up process ke bare mein bhi confusion hua because invoice milne mein time lagta tha. Payment ke options clear nahi thi, main ko samajh nahi aaya ki konsi method kaunse step pe use karni hogi. Mai samjha tha ki priority assistance mil jayega lekin har baar mujhe wait karna pada, repeatedly ko bola ki mera issue urgent hai but response slow tha. Dialer aur database features ko dekh kar laga shayad better hote par jab support se contact kiya toh unse consistent help nahi mili. Overall mere liye ye pura journey frustrating thi aur mujhe laga ki mujhe bar bar follow karna pada tab jaa ke thoda sa progress hua.