Poor response led to abandoning interest
Looking back on my experience with WFHI’s sales and pre-purchase support, I have to say it was quite disappointing. Initially, I was genuinely interested in the software and the training offerings since I wanted to try remote workflow management more seriously. I reached out multiple times via phone and email to inquire about the sign-up process and the kinds of support I could expect during onboarding. Unfortunately, the replies were very slow and sometimes didn’t come at all. When I did manage to speak with someone, the information felt incomplete and sometimes contradictory, which confused me more than clarified. There was a lack of proactive communication, such as follow-up calls or emails addressing my specific questions about invoicing or the telephonic support options. Over time, this made me lose confidence in their responsiveness and professionalism. The website was okay but didn’t provide enough detail to make up for the poor sales interaction. Reflecting now, I decided not to proceed with their paid services because clear and prompt communication is critical before making such decisions. It’s been a frustrating wait-and-see experience that didn’t meet my expectations, so I have moved on to explore alternatives elsewhere that are more communicative from the start.