Poor handling of the issue with automatic updates
My experience with the sales and pre-purchase process was quite disappointing mainly because of how poorly the system handled a problem with automatic updates. When I noticed that some critical features were not updating as promised, I contacted support. The delay in response was frustrating and there was a lack of clear communication on what was going wrong. On the positive side, the initial onboarding training explained the software features well, which I appreciated. However, this did not compensate for the hassle caused by unresolved issues that prevented me from using the calling tools efficiently over a few days. The invoice and payment process was straightforward and fine, thankfully, so at least that piece ran smoothly. Unfortunately, the ongoing support related to software functionality needs significant improvement to justify continuing with this service.