Poor communication, unlike before
I expected better support communication than what I had with previous tools, but unfortunately this experience was frustrating. The telephonic assistance was slow to respond and often unclear, which made it difficult to resolve even basic issues with the software and database features. Compared to my previous system, where onboarding was smooth and updates were straightforward, here I felt lost during updates and training too. The calling tools and dialer frequently glitched, and each attempt to clarify these problems over calls left me feeling neglected rather than helped. The invoicing and payment processes were not transparent, and despite following the onboarding steps strictly, I still encountered problems that support failed to address in a timely manner. Overall, the communication was the weakest link, leaving me dissatisfied with how the software worked in practice and causing me to look elsewhere.