Poor billing experience compared to what I used before
You really need to rethink your entire billing and payment setup. Compared to other platforms I've tried earlier, your invoicing process is confusing and slow. The sign-up went okay, but then the real trouble began with payment confirmations not reflecting timely. I kept waiting for updated invoices but they either arrived late or were missing critical information. Calling the support was no better because it often took long to get a clear answer, and I felt stuck for days. I expected your automatic updates to help streamline things but it didn’t seem to affect the billing process at all. You should really focus on making it easier and transparent because this level of hassle is disappointing especially when I was hoping for a smoother transition. Honestly, this billing experience has been frustrating throughout, making me question if I'll keep using the service.