Pleasantly surprised by the quick responses but with a small hiccup
I felt pretty pleased with how responsive the team was regarding billing and payments. When I had to clarify a few things about the invoice details, the telephonic support was available almost immediately, which made me feel taken care of. The explanations were clear and to the point, and the staff seemed patient with my queries. That said, there was a minor hiccup when the payment confirmation email took longer than expected to arrive, which caused some initial confusion. However, the support staff promptly rectified the issue and ensured I received the necessary details. This positive experience overall has left me optimistic about using the software and training provided. It definitely helps to have a responsive team when dealing with payment matters, although there is a little room for improvement in process timing.