Pleasant experience but finding specific info took some digging
Overall, my experience with the WFHI support was quite positive because they were generally very helpful when I made calls for assistance. However, I found that finding exactly the piece of information I needed wasn’t always straightforward on the portal or even through phone support. Sometimes I had to ask several questions before I got the precise detail relevant to what I was trying to do with the database or dialer. The automatic updates kept the software smooth and I liked how easy it was to maintain my workflow once I figured things out. I’d say the feeling throughout was one of satisfaction mixed with a touch of extra effort to locate support resources. Still, the courteous tone and willingness to assist made the whole process less frustrating than I had anticipated. Next time, I’d probably try to prepare some clear questions in advance to shorten the search for answers.