Plainly put, support was mostly left to me to figure out
The communication and support for this software largely required me to work things out independently. While the onboarding training provided some basic guidance, much of the terminology used didn’t feel intuitive and I had to spend extra time experimenting with the call and database features. The telephonic support was available but their responses were sometimes generic or delayed, which wasn’t very helpful when I needed quick clarifications. The automatic updates would occasionally introduce changes without detailed notes, forcing me to troubleshoot on my own. On the brighter side, the invoicing and payment processes were clear and easy to navigate without much intervention. Sign-up also went smoothly. Despite a few useful components, overall I felt the support and communication left me more responsible than I expected to fully understand and use the software effectively. This meant more effort on my part than I would have preferred when starting out, and I hesitate to recommend it without knowing if the support system improves.