Plain verdict: support needs serious improvement
My experience with the WFHI support was disappointing. When I encountered issues during the setup of the calling dialer, I expected clear and timely guidance. Unfortunately, responses were delayed and often unclear, leaving me unsure how to move forward. At least the automatic updates kept the software functional without manual intervention, which was a small positive. The payment and invoicing system worked as expected, with no major complaints there. However, the overall support handling of problems was subpar and affected my confidence in the product. While the database feature was usable once set up, the lack of effective communication during troubleshooting overshadowed the initial benefits. Given these issues, I can't recommend WFHI for those who value responsive customer service. You might find the software features okay, but without dependable support, the experience can become frustrating. The verdict is straightforward: support is where this service falls short and ultimately limits its usefulness.