Plain verdict on software and access wording
You need to work on the clarity of the labels in your software. I found myself confused multiple times during onboarding because the terms used for different modules didn’t exactly align with what they actually do. For example, the database section was labeled in a way that made me think it was just for viewing contacts, but it also had calling functionality integrated which was not clear upfront. The dialer’s layout seemed a bit cluttered and sometimes it was not obvious which buttons triggered which actions. On the positive side, once I got used to the system and navigated through the initial confusion, the software performed well. Access was reliable and the updates were automatically applied without breaking anything, which I appreciated. Still, I think improving labels and tooltips would help users get started with fewer mistakes and reduce frustration. So my verdict is that the system works, but you can do better in user interface language and clarity to make it easier from the start.