Pichle support aur communication se kaafi farak tha, kuch kami mehsoos hui
Pichle tools jise maine use kiya tha, unke support system ke mukable yahan kuch support communication thoda late milti thi. Pehle mujhe lagta tha ki customer support should be fast and thorough, par yahan response time kaafi variable tha. Telephonic support sahi tha, lekin jo problem samjhaney mein dikkat aayi thi usko poori tarah address nahi kiya gaya. Kuch baar toh mujhe lagta tha ki explanations thode technical the bina simple examples ke, jisne mujhe confuse kar diya. Overall support ka tone aur approach kaafi professional tha, par mujhe wo ease nahi mila jo main expect kar rahi thi. Agar mai compare karoon, toh pehle wale product me mujhe zyada clarity aur patience mila ki main kabhi bhi hesitate na karoon doubts puchne ke liye. Yahan baat cheet thodi formal thi, jo kabhi kabhi distant lagti thi. Jo cheezein achhi thi, woh software ke basic samajh mein madad karne wali thi, par communication mein woh comfort nahi mila.