People were slower than I expected to respond on access issues
I was surprised that despite the software actually being functional, the support people were not as quick to respond to access-related concerns as I expected. When I encountered trouble getting into the software dashboard, I reached out to the telephonic support, anticipating they would swiftly assist with reset instructions or troubleshooting. Instead, it took longer than I thought necessary to get helpful guidance, which slowed my setup process. The software itself loaded well and was performant once accessed. I appreciate that they do provide support by phone, but in my experience, the responsiveness was a weak point, surprising given how user-friendly the software itself is. I expected that gaining access would be a straightforward step, but having to wait more than a day for help was inconvenient. This did not ruin the entire experience since the product works fine, but prompt support is important for smooth onboarding. I recommend being ready for minor delays with assistance.