People were quick to answer once, slower after that

People were quick to answer once, slower after that

I found the training support quite responsive when I first signed up. There was one moment when I needed help with using the calling tools and the response time was impressively quick. They walked me through the setup over the phone, which was helpful because I was stuck. After that, however, my queries took longer to get answered and sometimes I felt like I was waiting without much feedback. The onboarding sessions themselves were decent and mostly clear, but the human responsiveness faded a bit after the initial push. Overall I’d say help was there when really needed at the start, but it could be more consistent as you keep using the software.