People were not very responsive, took longer than expected
If I had to explain the service to a friend, I would say the responsiveness from the sales and pre-purchase side was quite lacking. When I reached out initially, I hoped to get quick answers about the software features and training, but the people were slow to reply and sometimes didn't fully address my questions. In a business like remote workflow software, timely communication is crucial because buyers want to be sure the software fits their needs before purchasing. They eventually did provide the information, but the delay forced me to look for other options too. On the positive side, the payment and invoicing process worked fine once I decided to proceed. However, the overall unresponsiveness left me feeling hesitant and not very impressed. So practically speaking, it fulfilled the job but with a very lackluster first impression.