People were helpful sometimes, but the wait and silence were frustrating
So, when I started talking to the WFHI sales team, they were pretty responsive at first, answering my questions quickly and giving me clear explanations about the software and processes. That felt promising because I wanted to get everything sorted fast. But after the initial conversations, there was this weird pattern where sometimes I’d wait quite a bit for replies or confirmations, and sometimes the phone went unanswered for what seemed like ages. The good part was that when I did get through, the people were generally helpful, friendly even, and answered the things I asked well. Yet, I ended up feeling a bit in limbo since no one really took the initiative to follow up regularly, which made the process longer than I expected. So yeah, the support had its ups and downs — good personal service but disappointing timing. Definitely mixed feelings overall because it wasn’t consistently smooth like I hoped from the start.