I found the support team generally helpful when I reached out to them, but there were moments when r

I found the support team generally helpful when I reached out to them, but there were moments when r

I found the support team generally helpful when I reached out to them, but there were moments when responses took longer than I expected. It felt like they wanted to assist promptly but maybe were handling many calls at once. The telephonic support was polite and professional every time, and I could usually get answers to my questions in two to three exchanges. However, the delay in some replies made me feel a bit uncertain during critical onboarding steps. On the positive side, the priority assistance line was much quicker, which helped me when I needed urgent fixes with the dialer and database features. It was also nice that automatic updates didn’t disrupt my workflow and the software stayed current without me doing much. Overall, the communication was solid, just a bit uneven at times. I hope they can speed up initial replies for everyone, as the help afterward really balanced out the slow moments nicely.