People were fairly prompt but one thing stood out
I want to say that the responsiveness of the team impressed me quite a bit, though at times I wondered if my requests were routed properly. They answered my calls fairly consistently, especially during the initial stages of setting up the software and understanding the dialing and database tools. One thing that really caught my attention was how quickly they handled queries related to automatic updates and fixing any unexpected glitches there. That really helped me get back on track quickly when something felt off. However, when it came to some detailed questions about invoicing and payments, the response time was a little slower, which had me thinking about whether there's a specialized team for those issues. Overall, this part of my experience hinted that the support is well organized but might have room for faster coordination across different topics. Still, I’m reasonably happy given how critical timely help is during early training stages and trying out new software features.