Pehle thoda alag laga but ab samajh mein aaya haye
Mujhe initially thoda surprise hua jab maine dekha ki sales aur pre-purchase discussions mein itni clarity nahi thi jitni maine expect ki thi. Mujhe laga tha ki process zyada straightforward hoga, lekin jab main sign-up karne gaya toh thoda confusion hua regarding invoicing aur payment timelines. Support ko call kiya toh unhone patiently samjhaya, lekin mujhe phir bhi lag raha tha ki thodi aur acchi guidance milni chahiye thi bade queries ke liye. Shayad mujhe next time fir se inhi logon se madad leni padegi agar koi unexpected problem aaye. Jo software access hua aur jo training di gayi, wo overall theek thi par mujhe lagta hai ki thodi aur detailed explanation aur transparency ki zarurat hai sales stage mein. Mujhe yeh samajhna pada ki main khud bhi responsible hoon ki main apne doubts clear karu, par support ki taraf se thodi aur proactiveness expected thi. Two stars nahi de sakta, kyunki main overall system ko appreciate karta hoon, bas thodi aur support ki zarurat hogi next time.