pehle bhi multiple baar samjha chuki hoon, par support laga unavailable
Mujhe WFHI se jo telephonic support ka experience hua, woh bilkul satisfactory nahi tha. Jab bhi main kisi problem ke liye contact karti thi, toh response itna slow hota ki main sochti thi ye log busy hain ya phir baat samajhne me interested nahi hain. Baar baar mujhe apni problem dobara dobara explain karni padti thi, jo bahut frustrating tha. Training aur onboarding ke time bhi ye hi laga ki thoda help hona chahiye, par staff ne support ki kami dikhaayi. Automatic updates bhi bina proper notice ke aate the, usse confusion badhta tha. Sign-up aur payment process technically straightforward tha, par jab baat support ki aayi toh lagta tha main khud hi troubleshoot kar rahi hoon. Mujhe laga tha ki kisi point par thodi better communication milegi, par yeh toh disappointing tha.