Pedagogy clear, engagement less so
The onboarding training began as I expected: straightforward and focused on the software basics, which was good because I needed that foundation. However, as sessions progressed, the pace and level of interaction didn’t quite meet my expectations. Sometimes the material felt rushed; other times, it lingered oddly on parts I found less relevant. I appreciated the clear explanations about the calling tools and dialer functions, which were quite helpful for my type of workflow. On the downside, the database usage training seemed a bit too theory-heavy and not very practical. The automatic updates overview came late in the process, making it harder to connect with the earlier parts of the training. Overall, while I did learn useful things, the experience was uneven, and I left with mixed feelings about how well the training matched what I had hoped for from the start. So, balanced positives and negatives make this neither great nor poor for me.