Payments handling outcome was more complicated than before
When I compare the billing and payments processing with what I have used before, I feel that this one throws up a few more complexities than I expected. Signing up was generally okay, but managing invoices ended up taking more steps than I am used to. I am not sure if it was the user interface or simply the overall structure. I think the automatic updates to the software are a good thing, but tracking payments wasn’t as smooth when compared with older systems I used. The telephonic support was okay, providing basic guidance, however, I found myself needing to call multiple times which was a bit frustrating. Overall, outcome wise, I would say the payments process for this software was less streamlined and more time-consuming than I had hoped or previously experienced elsewhere. Still, some parts like database integration worked as expected.