Payments done but still waiting for clear confirmation
Honestly the people on the other side were just okay with replying to my queries about the billing and payments but not exactly fast like I wished. Each time I sent an email or raised a question, it took a day or two to get some kind of update. Then when I tried calling their helpline, I got connected but the responses were kinda vague and sometimes even felt like they couldnt fully explain the charges on my invoice. It wasnt a total disaster though because eventually the payments were acknowledged and my account was activated without any big issues. Still, I feel like the whole process could be smoother especially since I am someone who likes getting everything clear right after the payment is done. Having to follow up repeatedly and wait for proper answers wasn’t fun and made me doubt if the billing system is as reliable as they say. So while the payments did go through fine and the software stuff began working, the communication around it left a bit to be desired. I hope they improve the billing support soon so it’s less frustrating next time.