Payments aur billing clearly nahi samjha paya, kaam bandh hua
Mujhe billing aur payment ke process samajhne mein kaafi dikkat hui, aur unfortunately iska asar mera pura workflow par pada. Jo details invoices mein di gayi woh mere liye confusing thi, aur manual explanations bhi zyada helpful nahi rahe. Jab maine support team ko phone kiya toh baat karne mein clarity ki kami thi, jisse mera doubt theek se clear nahi hua. Is wajah se mera onboarding process adhura reh gaya, aur main software ko use karne se reh gaya. Mujhe laga tha ki payment instructions transparent hongi, par yeh experience disappointing tha. Agar payment aur billing ka mechanism samajhna easy hota, toh main shayad aage badh sakta tha. Ab mujhe lagta hai ki wo simple aur clear communication ke bina yeh platform mere liye sahi option nahi raha.