Payment Setup Clear but Left Some Things to Figure Out
I had a pretty straightforward expectation that the payment and invoicing would be fully automated and clear from the start, but in practice, I found myself needing to figure out a few steps on my own. The billing portal worked well enough, and invoices came reliably, but some settings about payment reminders and automatic renewals weren’t as clearly explained as I hoped. Overall, the experience was positive because I was able to get the basics done without difficulty, and the telephonic support was helpful when I called to clarify questions. However, I had imagined that the paperwork around billing would be more hands-off, so it was a bit of a surprise to do some of it independently. Despite that, the sign-up process and database access fit neatly into my workflow, which balanced out the extra work on payments. I’d rate it solid but not perfect in this area.