Payment process went well but onboarding was disappointing
Reflecting on my experience, the one aspect I can say worked flawlessly was the payment and invoicing process. It was clear, straightforward, and I never had any confusion regarding the billing cycle or amount. That part actually exceeded my expectations given how complicated financials can sometimes be. However, the onboarding and training did not match what I was initially told to expect. There was a lack of clarity about the steps needed to properly set up the database and integrate calling tools, which made the initial weeks quite frustrating. The training felt rushed, and automatic updates sometimes altered the interface without warning, which disrupted my workflow. Support was available but I found the communication a bit slow and not detailed enough to resolve my doubts efficiently. Overall, while payment was the highlight in terms of smoothness, everything else fell below my hopes for a streamlined onboarding.