payment process was okay but took too long
I gotta say, the billing and payments side of things was honestly the part that stuck out as not terrible. Everything else just felt like it dragged on way too long to get going. The sign-up took its own sweet time to go through and then the invoicing system wasn’t exactly smooth either. It felt like I was waiting around more than I should have to just get started with the software and training. It wasn't clear when I’d be fully set up, which was pretty frustrating because I wanted to jump in sooner. The payment process itself, once it lined up, was straightforward enough but getting that far wasn’t easy. I would say the only saving grace was that the actual billing interface was easy to understand, so I didn’t have to second guess what I was paying for. But the overall onboarding and activation speed definitely needs improvement. The telephonic support was slow to respond, too, which didn’t help calm things down. The automatic updates didn’t really come into play much before I finally got access. Overall, I was hoping the process would be less of a hassle but if you’re patient, the basics will get done.