Payment process was confusing though sign-up was easy
When I first signed up for WFHI’s service, I was hoping the billing and invoicing would be straightforward like the sign-up process seemed. At first, the invoice came quickly, and everything looked standard. But as time passed and I tried to confirm payments and billing cycles, I felt less confident. The payment system was more complicated than expected; there were delays in getting confirmations, and it was not clear how the recurring payments were scheduled. Compared to other services I’ve used, this lack of clarity made me uneasy about continuing with WFHI. The telephonic support for billing was responsive but didn’t fully clarify all my doubts, which added to my frustration. Signing up had been simple and quick, but the billing process left me questioning whether the software would be manageable long-term. The automatic updates kept the software current, which was good, but without confidence in billing, it was difficult to feel comfortable using the service further. Overall, I expected smoother, more transparent payments, which was not the case.