Payment process was clear, but sometimes feels a bit slow
I’ve used this service enough now to know how the billing and payments usually go, so I feel ready to share how it matches up to what I expected. The invoicing happens fairly promptly after signing up, which is good — that part is solid and doesn’t cause any confusion. But sometimes when I’ve had to make payments, it feels a bit slow or clunky in the interface. I’m sure it’s not heavy tech, but after doing this a few times, the process feels like it could be smoother, especially when I’m in a hurry. I also want to mention that the support I got over the phone related to billing was alright, but I’ve had to repeat explanations a couple of times which is tiring. So it’s a mixed bag: the fundamentals are definitely in place and it’s reliable enough overall, but there’s a small gap between expectation and reality in terms of how quickly and comfortably the payments go through. The software and training themselves are fine, but the billing piece could get a polish to match them better. Still, I have my invoices every month and everything is transparent, so I’m not complaining too much. I expect with time these things might improve but for now I’ll keep using it while accepting the quirky pace of payment processing alongside the otherwise decent features.