Payment process left me uneasy
The billing and payment process felt frustratingly opaque. After signing up, I expected a clear and straightforward invoicing experience, but instead, the paperwork was hard to track. The automatic invoice generation was error-prone and often delayed. Despite several attempts to clarify through telephonic support, I didn’t feel confident about the status of my payments. The priority assistance didn’t really help much because waiting times were long and responses were vague. Eventually, I just accepted the confusion but it definitely impacted my trust in the whole process. This aspect needs serious improvement for users who want assurance and transparency during billing.