Payment part was handled well, support took more steps than expected
In my experience with WFHI's sales and pre-purchase procedures, the aspect that stood out most was the payment and invoicing process. It was clear and worked as I expected, without any issues or surprises. On the other hand, when I faced problems with accessing the calling tools during onboarding, the way it was handled was less straightforward. I had to contact support multiple times before the problem was clarified enough to move forward. The telephonic support did respond fairly quickly, but I felt the communication could have been more effective to avoid repeated calls. The training on using the dialer and database felt standard and contained what was needed for setup. Automatic updates seemed regular and hassle-free. Overall, the system was satisfactory, but the interaction with support in my case required more effort than I had anticipated. For now, payment and invoicing is a positive highlight, while support seems like an area that needs some streamlining to save time.