3 out of 53 of 5Verified customerSales and pre-purchase
Payment issues resolved but communication could improve
While the initial sign-up and payment procedure went through without major problems, there was a lack of clear communication regarding invoice details which I found somewhat frustrating. The software itself performed as advertised, and when I contacted support, they were helpful though a little slow to respond. This sort of delay impacted my ability to proceed confidently with the next steps. On the other hand, the onboarding system was fairly well-designed, giving a decent overview of the database features and calling tools. Despite some understandable hiccups, I feel the experience balanced out with the positives. However, I hope future communication could be improved to prevent similar issues for new users.