Payment issue took too long to sort out
I expected the billing and payment process to be straightforward, but when something went wrong, it took much longer than I anticipated to get it sorted. I noticed a discrepancy on my invoice and tried to reach out. It wasn't that the team was unhelpful, but the process for handling errors felt slow and a bit convoluted. I had to wait several days just to get clear answers over the phone, and follow-ups added to the delay. This lag affected how quickly I could move forward using the software comfortably, which was frustrating. I didn't find the payment portals especially intuitive, so it added to the confusion. Although the actual joining and access were fine, the delays in resolving payment questions left me questioning the overall ease of the system. I hope they improve the billing support to speed things up, because the software itself seems fine once access is granted.