Payment glitches handled poorly overall
My experience with billing and payments was pretty frustrating mainly because when things went wrong, they didn’t handle it well at all. For example, I faced an issue where a payment was processed twice, and the system didn’t update correctly, leading to confusion on my part and extra calls to support. The telephonic assistance was slow to respond and didn’t provide a clear solution quickly, which added to my frustration. On the plus side, the initial sign-up and invoicing steps were straightforward and easy to follow, so I had some hope at the start. However, the way the system managed errors was disappointing since these glitches impacted my ability to trust daily transactions. Overall, this experience has left me hesitant to rely on this setup in the future until improvements are made.