Payment explanations required too much back and forth
Signing up and paying felt unnecessarily complicated, and it took a lot of effort from me to get clear answers about the billing. The instructions initially given weren't very clear about what to expect next or how invoicing would work, so I found myself confused early on. I ended up having to call support several times for explanations. The support was polite but every time I had to repeat the details of my situation, which added to frustration. The billing dashboard was also not intuitive when I first tried to find my invoices, and the layout made it hard to understand what charges were due. On top of that, the automatic updates to the billing system seemed to change things without informing me ahead, which meant I had to re-learn a few steps during payment. The process just didn't flow naturally, so making a timely payment involved more effort than I expected. Although eventually everything got sorted out, I wouldn't say the explanations or guidance around payments was clear or user friendly. It felt like a bigger hurdle than it should have been for something as crucial as billing.