2 out of 52 of 5Verified purchaseBilling and payments
Payment calculations didn’t clearly match my working hours
I found the billing process generally straightforward, and the invoices arrived on time which was good. But what didn’t work well for me was how the software accounted for my actual working hours. The payment schedules seemed rigid and didn’t adjust to days when I worked fewer hours or had breaks. I wished there was more flexibility in reflecting how many hours I really spent using the calling tools and database each week. Though the support team was responsive when I asked questions about invoices, they couldn’t offer a custom solution. So while the paperwork was fine, the fit with my actual hours was disappointing.